We know you want your order fast so as soon as it is placed, we are on it! Regrettably, this means that we cannot cancel or make changes to your order including, but not limited to: Canceling your order or specific items Changing your billing or shipping address Changing payment method Changing shipping method Changing color/size of items(s) Addition or removal of item(s) Changing or adding a discount code Addition or removal of a gift card For whatever reason if you would no longer wish to keep your order, you are able to return your order after it has been delivered. In case of a return, please click on the button below to review our return policy and make a return. My order is being delivered to the wrong address, what do I do? Please check and ensure that your correct address is listed on your Fashion Nova account. You can navigate there by clicking or hovering over your account and then clicking MY INFO. Once you are on that page, scroll down to ADDRESSES and make sure to make corrections to existing addresses and/or delete old addresses. TK is not responsible for orders delivered to an incorrect address. TK can not change your address once your order has been processed.

To ensure fast and accurate processing please use the Returns Portal before sending back your return. Orders sent without following this process will be delayed and may cause crediting issues. All returns will be refunded via gift card Due to the nature of our fast limited supply sourcing we do not offer refunds to the original form of payment. Didn't receive your gift card? Please make sure to check all folders including Spam on the email address associated with your order. If you lost access to your email you’ll need to contact us below with your order number, full name, and billing address.

Please do not group returns like this in the future as it can cause major delays and incorrect crediting. It is up to the returns processing associate to locate your items manually for any order returned that was not done through our Returns Portal. In the case they missed an item please contact us and include the order number and item(s) missed. Received less credit than you expected? Upon receipt of your return our returns processing team inspects all garments for stains, holes, defects, and wear. If an item is identified as damaged, a 50% restocking fee will be reduced from your return amount.

Here is how we calculate your credit. The easiest way to do this is to give you an example... Let's say you redeemed a BOGO for 2 items. One was a $15 item and the other was a $10 item. The $10 item in this case would be the item you got for free. But how we calculate it, is you got the $15 item for $9 and the $10 for $6 as the $10 discount is prorated across the 2 items. If you return the $15 item you will get $9 in credit. If you return the $10 item you will get $6 in credit. In every case, we prorate the discount across all applicable items in your specific order. Don't worry, we'll do the math for you.

Tuzkuz.com issues refunds to the original form of payment used on an order in the event that your order: Is canceled by Tuzkuz.com One or more of your items sold out since your order was processed Item(s) proved to be received damaged, defective, or incorrect Tuzkuz.com will take 2-5 business days to clear your refund. Depending on your financial institution, the refund amount may take up to 10 business days to post to your account. If you used a gift card to purchase your item(s), your funds will be issued back to your gift card immediately.

Do gift cards expire? No, Tuzkuz.com gift cards never expire and can be treated just like cash on our online store!

Why did I receive a partial refund after placing my order? One or more of your items may have sold out since your order was processed.

What happens if I use a gift card to pay for all or part of my order and some items were out of stock? The amount refunded will go back to the gift card that was used, any remaining balance will be returned to your other form of payment.

My order was returned to sender or refused Returned to sender or refused packages will be restocked and you will be issued store credit in the form of a gift card minus the initial shipping charge.

An order may be returned to sender for one of the following reasons:

An address is invalid or there is missing information, The carrier is unable to deliver your package, or The order is refused by the customer at time of delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Are we able to make changes to your order once they have been placed? No. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.

Once you have purchased a return shipping label through our Online Returns Portal and mailed your package, you can easily track your shipment through our returns tracking page. Please note that it can take 5-7 business days from the date your package is received at our distribution center for your return to be processed and a E-Gift Card to be issued. If you did not use our Online Returns Portal, please be sure to retain a copy of your return tracking receipt from the carrier used until your return is processed and your store credit has been issued.